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Mobile Policy

Last updated December 01, 2025

1. Introduction

Goth & Company Ltd. (“we”, “us”, “our”) provides mobile access to its services through www.gothandcompany.com, and through mobile applications (collectively, the “Service”). This Mobile Policy explains how we collect, use, disclose and protect information when you access our Service from a mobile device. It also explains permissions, device security expectations, push notifications, and your choices.

2. Scope

This policy applies to anyone who uses our Service via a mobile device (smartphone, tablet, wearable) and to any mobile applications or mobile-optimized pages provided by us. It supplements our general Privacy Policy and Terms of Use. To the extent there is a conflict, the specific provision that is stricter will govern.

3. Definitions

  • Device data: device identifiers (IDFA, AAID, UDID), operating system, device model, carrier, and mobile network metadata.
  • Personal data: any information that identifies you or could reasonably identify you (name, email, phone, account ID).
  • Sensitive data: health, financial account numbers, biometric data, etc. We do not intentionally collect sensitive data unless explicitly described and consented to.
  • Third-party SDKs: external software components used for analytics, crash reporting, payment processing, advertising, or other services.

4. Information we collect via mobile

We collect the following categories of information when you use our mobile Service. We only collect what is necessary for the feature to work.

4.1 Information you provide

  • Account registration details (name, email, password).
  • Profile data (optional).
  • Content you create or upload (messages, photos if permitted).
  • Customer support messages and feedback.

4.2 Automatically collected device data

  • Device type, OS version, unique device identifiers, app version, language and timezone.
  • Mobile network/carrier, IP address, and approximate location inferred from IP.
  • Usage and diagnostic data (app crashes, performance metrics, interactions) for product improvement.

4.3 Location data

  • Precise location (GPS/Wi-Fi/Bluetooth): collected only if you give explicit permission at the device level and we state why (e.g., location-based features).
  • Approximate location: may be inferred from IP or cell tower and used for analytics and localized content.

4.4 Camera, microphone, contacts, storage

  • Access to camera, microphone, contacts, photos/media, and device storage will be requested only when needed for a specific feature. We explain the purpose at the time of request and you can refuse or revoke permission in device settings.

4.5 Third-party services & SDKs

  • We may integrate analytics, crash reporting, payment processors, maps, and advertising SDKs. These may collect data according to their own policies — we encourage reviewing those third-party privacy policies. We limit third-party data access to what is necessary.

5. How we use collected data

We use data to:

  • Provide and maintain the Service and features.
  • Personalize and improve the user experience.
  • Deliver and manage push notifications, in-app messages, and transactional messages.
  • Provide customer support and communicate about your account.
  • Detect, investigate and prevent fraud or other illegal activities.
  • Meet legal obligations and defend legal claims.
  • Aggregate and anonymize data for analytics and research.

  • We follow the principle of least privilege: we request only the permissions necessary for the feature you’re using.
  • When the app requests access (e.g., camera, microphone, precise location), a clear purpose will be shown. You must explicitly grant those permissions via your device.
  • You can revoke permissions at any time in your device’s settings; revoking may disable related features but will not delete data already collected. See Data Retention (Section 9).
  • No mobile opt-in or text message consent will be shared with third parties or affiliates.

7. Push notifications & in-app messaging

  • We only use push notifications for account-related messages. There are no other push notifications used for any product updates, and optional marketing or any other similar products.
  • You can opt out of promotional push notifications via app settings or at the device level; we will still send transactional notifications necessary for account security or service function unless you close your account.
  • For marketing SMS/phone calls, we require explicit opt-in and provide clear opt-out instructions.

8. Analytics, advertising & tracking

  • We use analytics to improve reliability and user experience (e.g., crash reports, feature usage).
  • If we use advertising or tracking for personalization, we will disclose it, provide opt-out options, and honor device-level ad-tracking preferences (e.g., Limit Ad Tracking / Reset Advertising ID).
  • We do not sell personal information. If our practices change, we will update this policy and provide required notices.

9. Data retention and deletion

  • We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods: [+ 90 days; analytics: 24 months; transactional records: 7 years].
  • Some anonymized or aggregated data may be retained indefinitely for research and analytics.

10. Security & device hygiene

  • We use industry-standard technical measures (encryption in transit (TLS), encryption at rest where feasible, access controls, secure key management) to protect data.
  • We recommend users: enable device passcodes/biometrics, keep OS/apps updated, avoid jailbroken devices, and use official app stores.
  • If you believe your device or account has been compromised, contact support immediately at [support email/phone].

11. Children and parental controls

  • Our Service is not targeted at children under [13/16 per law in your jurisdiction]. We do not knowingly collect personal information from children without parental consent. If you believe we’ve collected a child’s data without appropriate consent, contact us and we will take steps to delete it.
  • Parents can request deletion of a child’s account by contacting support with verification.

12. Accessibility

  • We strive to make our mobile experience accessible (support for screen readers, semantic labels, scalable text). If you encounter accessibility barriers, please contact [accessibility contact] with details so we can improve.

  • Our app may link to third-party content and integrate third-party services. Those services have their own privacy and security practices; we are not responsible for them.
  • We carefully review third-party vendors for security and compliance and require contractual safeguards (data processing agreements) where they process personal data on our behalf.

14. International data transfers

  • Data may be stored and processed in jurisdictions outside your country. We rely on appropriate safeguards (e.g., standard contractual clauses) as required by applicable law. Contact us if you need specific transfer details.

  • We may disclose personal data if required by law (court order, subpoena), to respond to legal claims, or to protect the safety of our users and the public. We will notify you of legal requests unless prohibited by law.

16. Changes to this policy

  • We may update this Mobile Policy. Material changes will be posted with an updated effective date and, where required, notified directly in-app or by email. Continued use of the Service after changes constitutes acceptance.

17. Your rights & choices

Depending on your jurisdiction, you may have:

  • Right to access the personal data we hold about you.
  • Right to correct inaccurate or incomplete personal data.
  • Right to delete or restrict processing in some cases.
  • Right to data portability.
  • Right to withdraw consent for processing that relies on consent.
  • Right to opt out of marketing and personalized ads.

To exercise rights, contact us at [data protection contact / privacy@company.com]. We will verify identity before fulfilling requests.

18. Contact & disputes

If you have questions, complaints, or want to exercise your rights:

  • Email: info@goth.ca
  • Support: Email: info@goth.ca / 780-435-5110
  • Address: 6836 – 104 Street NW, Edmonton, AB